FAQ's
Welcome to our Frequently Asked Questions. We are so happy to have you here.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes. We offer free shipping for all orders $140 and above within Australia. For orders below $140, standard shipping rates apply.
How long will it take for my order to be shipped?
We typically process and ship orders within 1-3 business days after they are placed. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout.
Can I track my order once it's been shipped?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
Can I ship items from my order to multiple addresses?
Unfortunately, we can only ship items from one order to a single address. If you need to ship items to multiple addresses, please place separate orders for each address.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund accordingly.
What is your return or exchange policy?
Unfortunately, we do not offer returns or exchanges for change of mind or incorrect sizing at this stage. Please check our sizing chart on the product page to ensure that you are purchasing the correct size.
Orders
Below are some of are common questions about orders
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order to complete the purchase.
Is there a minimum order amount for purchases?
There is no minimum order amount for purchases. You can order as little or as much as you'd like.
How will I know if my order has been successfully placed?
After successfully placing your order, you will receive an order confirmation email containing details of your purchase, including the items ordered, order number, and shipping information.
What happens if I want to purchase an item that is out of stock?
We strive to ensure that all our items are in stock. However, if an item that you wish to purchase is out of stock, please reach out to our support team and we will notify you when it is back in stock.
Products
Below are some common questions about our products
What size should I order?
We recommend referring to our size chart for sizing guidance. You can find our size chart on the product page of each item for reference.
How do I care for each garment?
Care instructions can be found on the garment's care label. Additionally, we provide care tips on each product page to ensure longevity and quality.
Can I see images of the item being worn?
Certainly! We provide multiple images of each item on our website to give you a better idea of how it looks when worn.